Amdocs, Inc
from June 1994 to Present Day
Change Management
January 2020 - Current
Alpharetta, GA
Platforms: JDOX, BOLT, PRISM, WIT ♦ Managed the cost and efforts of Development projects and Change Requests ♦
Negotiated price with the client (AT&T) ♦ Worked with development teams to get the work effort
well described and documented
Production Defect Manager
September 2019 - December 2019 Philadelphia, PA
Platforms: UTS, Remedy ♦ Defect Management of production issues ♦ Worked with Comcast client on-site ♦
Negotiated SLA's on behalf of Amdocs as a vendor ♦ Created statistics spreadsheets
Billing QA Lead
January 2018 - August 2019 Alpharetta, GA
Platforms: JIRA, SQL, Oracle ♦ Migration project Quality Assurance, for AT&T ♦
Performed English and Spanish bill validation ♦ Created statistics reports and presentations
Implementation Management Expert
January 2010 - December 2017 Alpharetta, GA
Platforms: JIRA, SQL, Microsoft Office, SharePoint ♦ Wrote the vast majority of the project documentation ♦
Lead the defect management ♦ Conducted meetings with the client (AT&T) to discuss and resolve issue ♦
Designed the migration mapping approach ♦ Mastered in SQL scripting ♦
Designed spreadsheet templates for faster reporting ♦
Created well-designed and to-the-point presentations
Defect Manager - Billing Conversion Project
February 2006 - December 2009 Alpharetta, GA
Platforms: JIRA, SQL, Microsoft Office, SharePoint ♦ Created the defect management system for the migration project,
from the beginning, using JIRA. This system was in use up to project retirement in 2018 ♦ Lead defect resolution meetings ♦
Ran SQL scripts for data integrity ♦ Was part of the implementation execution of a successful serious of billing data migrations
Quality Assurance Tester
January 2000 - January 2006 Monroe, LA
Platforms: Test Man, Lotus Notes, SQL and others ♦
Was located at the call center and provided support to the client testers (CenturyLink) ♦
Wrote and documented test cases for Customer System Maintenance software ♦ Executed test cases ♦ Reported issues found ♦
Mastered in Excel Spreadsheet formulas capabilities ♦ Created visual designed report for the client about system status and performance
Development Team Leader
January 1995 - December 1999 St. Louis, MO
Platforms: PowerBuilder ♦ Leading a group of up to 6 programmers ♦ Designing user interface software, using Power Builder ♦
Managing unit tests ♦ Writing programming folders ♦ Debugging and creating defects
Programmer at Orek Group (later - Amdocs)
June 1994 - December 1995 Ramat-Gan, Israel
Platforms: MVS, COBOL, PowerBuilder ♦ Cobol programming, working on Billing systems for Southwestern Bell ♦
Power Builder programming - customer management system ♦ SQL scripting ♦ Issue troubleshooting